RETURNS & REFUND POLICY
At BlazeMart.co.uk, we are committed to ensuring your satisfaction with our vape products. Please take a moment to familiarize yourself with our returns terms and conditions. If you have any questions or require assistance with your return, don't hesitate to contact us. We kindly ask that you follow our guidelines for a smooth returns process:
1) Reporting Damaged, Defective, or Missing Items: If you receive damaged or defective products, or if an item is missing from your order, please notify BlazeMart via email or phone call within 48 hours of receiving your order. Claims made after this 48-hour window will not be accepted. Before disposing of any items, please contact our Customer Service team, as we may require batch numbers, photographic evidence of damage, or request the return of the item.
2) Return Process: You must return the goods to BlazeMart. Upon receiving the returned product, we will conduct a thorough inspection. If the item is found to be defective, we offer the following options:
- A refund within the first 30 days of purchase
- A replacement of the defective item
- If the product is no longer available, we will issue a refund that includes your postage fees
- We can offer an exchange for an alternative product of your choice
If it is determined that the goods are not defective, and any damage is caused by misuse, accidental damage, or normal wear and tear, you will be responsible for the return shipping costs.
3) Further Questions and Recommendations: During the returns process, we may ask additional questions or provide recommendations for the use of the product to minimize unnecessary returns and help you get the best experience from our products. Please provide our staff with as much detail as possible regarding the defect.
4) Return Procedure:
- When returning goods, you must include the original order number.
- Please use a recorded delivery method and ensure the package is fully insured for the full value of the goods.
- You have a duty to take reasonable care of any goods while they are in your possession.
Returns Policy for Unwanted Goods: If you wish to return a product that is in good condition but unwanted, we accept returns within 30 days of purchase. In this case, the following conditions apply:
- The product must be in its original, unopened packaging.
- The customer is responsible for the return shipping costs.
- A refund will be issued for the product cost, excluding shipping fees.
At BlazeMart.co.uk, we aim to provide high-quality vape products and excellent customer service. If you have any questions or require assistance with returns and refunds, please do not hesitate to contact us. Your satisfaction is our top priority.